Ah, Bank of America. My old nemesis. Always trying to best
serve browbeat its customer base. And of course, with me being laid up, hurting, busy with the end of the year rush, they choose now as a time to really mess with me. Just in time for the holidays!
You see, back in August I decided I wanted to simplify my bank accounts. I had a checking (chequing?) account with B of A, a savings account with them and a savings account with ING (now Capital One 360, affiliate link!). The checking account and the ING account were both fine and well. No fees, served a purpose. But the B of A savings account was rubbish. The interest rate was 0.02% and I had to maintain a balance of $500 in order to not be charged a $5 maintenance fee (what exactly went into maintaining an account where they got free money?). Like I said, rubbish. So I went to the bank, filled out some paperwork and got it closed. They transferred everything to my checking account and the savings account disappeared from my online account setup. That is, until Saturday.
On Saturday, I signed on to the B of A website to check my transactions, some transfers that needed to be made, etc. And lo and behold, there was my savings account. The one I closed four months ago! With a negative balance from four months of fees! Well, what do we have here? I immediately called the help line and spoke to someone who tried his best to be really helpful. As it turns out, I originally had this thing called “keep the change” with B of A. When I would use my debit card, it would round the transaction up to a whole number and send the difference (the change) to my savings account. When I closed my savings account, they canceled this program. Since I wouldn’t have a savings account, there was no way the program could work. Or so I thought.
Even though we canceled the program, some parts of it, somewhere in their system, were accruing and just waiting. Last weekend, the $3 that had been just sitting around forced its way into my closed checking account, reopening it and causing it to be hit with numerous fees. Fees for having a negative balance, maintenance fees, not fixing the negative balance in a timely manner fees. Fees, is what I’m getting at here. There were some.
So when I called in, I obviously wanted these all taken out and the account closed. Like I said, the person helping me (Customer Service Rep ZK6F1SX, they have numbers to identify them) was awesome. We went through what happened, figured out the problem, and tried to fix it. Except, nope, couldn’t be fixed over the phone.
Apparently, the phone reps are only allowed to make changes to things that have happened in the past 30 days. This is to help protect Bank of America from fraud. It means you have to go into an actual branch office and talk to a real person to get this sort of stuff fixed. To be honest, I actually understand this. They want you to sign some stuff in person, get to know you, try to build a professional relationship. Here’s the problem: my back arggggh pain. While this can be fixed (and it will) I’m still just extremely frustrated that I have to go back to B of A to try to close this account. Again!
Who else out there has had problems with their bank? I know that some banks are better than others and some are downright crazy. Let’s hear some of your stories!
Picture courtesy of Adam Fagen